1. Digital readings and services

Apsis Psychics provides digital readings and reports, including tarot readings, horoscopes, dream meanings, love matching, numerology, destiny matrix readings, star maps, Moon Today readings and related question packages.

These products are generated and supplied electronically. In most cases, fulfilment begins immediately after successful payment and the purchased content is made available on-screen, by email or through a secure reading link.

2. Cancellation rights for instant digital content

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, consumers normally have a 14-day cancellation period for distance contracts. Different rules apply where digital content is supplied immediately.

During checkout, you may be asked to expressly consent to the immediate supply of your digital reading and acknowledge that you will lose your cancellation right once supply begins. Where you provide that consent and acknowledgement, you cannot cancel simply because you have changed your mind after generation or delivery has started.

Where immediate supply has not begun, or where the required consent and acknowledgement were not obtained, any cancellation rights available under applicable law will continue to apply.

3. When purchases are normally final

Once a reading has been generated or delivered, the purchase is normally final. Refunds are not ordinarily provided because:

• you changed your mind after receiving the reading;
• the interpretation did not match your hopes, expectations or preferred outcome;
• you disagree with the reflective, symbolic or spiritual content of the reading;
• you entered incorrect, incomplete or misleading information;
• you purchased the wrong service and generation had already begun; or
• you did not read the service description, Terms & Conditions or Entertainment Disclaimer before purchasing.

Readings are interpretive entertainment products and do not guarantee a particular event, result or outcome. Please review our Entertainment Disclaimerbefore purchasing.

4. When we may issue a refund, replacement or credit

We will review requests fairly and may provide a refund, replacement reading or account credit where appropriate. This may include circumstances where:

• you were charged more than once for the same purchase;
• payment was taken but the purchased reading was not generated or delivered because of a demonstrable technical failure;
• the file, link or page supplied is inaccessible and we cannot restore access within a reasonable time;
• the content delivered is materially different from the service you purchased;
• a system error produced substantially incomplete or corrupted content; or
• the digital content is faulty, misdescribed or does not meet rights that cannot lawfully be excluded.

We may first attempt to correct the issue, restore access or provide a replacement reading. A refund will not be refused where applicable consumer law gives you a right to one.

5. Additional question packages

One-question, three-question and five-question packages are digital add-ons linked to an eligible purchased reading. Once a submitted question has entered generation or a response has been supplied, that portion of the package is normally non-refundable.

If a package remains entirely unused, contact us promptly. We will review whether cancellation is available based on whether supply has begun, the checkout consent provided and your legal rights.

If fewer responses are delivered than the number purchased due to a technical fault, we will normally provide the missing responses, replace the affected package or refund the undelivered portion as appropriate.

6. Requesting and receiving a refund

To request a review, contact us through our Contact page and include:

• your full name and purchase email address;
• the reading reference or payment reference;
• the date and name of the service purchased;
• a clear description of the issue; and
• screenshots or other evidence where these would help us investigate.

Approved refunds will normally be returned to the original payment method. The time taken for funds to appear depends on Stripe, your card provider and your bank. We are not responsible for processing delays caused by those providers after we have issued the refund.

We may refuse a request where we reasonably believe it is fraudulent, abusive, duplicated or unsupported by the purchase record, provided this does not limit any mandatory legal right.

7. Payment disputes and chargebacks

Please contact us before starting a chargeback so we have an opportunity to investigate and resolve the issue. Unjustified or fraudulent chargebacks may lead to the relevant evidence being submitted to the payment provider and access to the affected reading being restricted.

Nothing in this section prevents you from raising a legitimate payment dispute or exercising rights provided by your bank, card issuer or applicable law.

8. Your statutory rights

This policy does not exclude or limit rights that cannot lawfully be excluded. Digital content supplied to UK consumers must be of satisfactory quality, fit for a particular purpose made known to us and as described.

Where digital content does not conform to the contract, you may be entitled to a repair, replacement, price reduction or refund under the Consumer Rights Act 2015, depending on the circumstances.

9. Contact us

Questions or refund requests can be submitted through our Contact page. Please provide enough information for us to identify the relevant transaction and investigate the issue.

You should also read this policy alongside our Terms & Conditions, Privacy Policy and Entertainment Disclaimer.